I ordered three custom samples of a watch tray with cushions and the product quality was absolutely horrendous. The wood inside the trays was very heavy and there were big gaps in the construction as they used pieces of wood which were too small for the tray.
The microfiber material was already pealing away when I opened the package and the quality of the microfiber and the general craftsmanship was not worth anywhere near the $100 USD I paid for the samples.
The communication over Alibaba comes across professionally, but don’t mistake that for professionalism of the product or the manufacturing operation. Stay away from this supplier to avoid wasting your time and money.